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HGP – Clarabridge Announces Record Q3 FY2019 Sales and Customer Momentum
Rapid Growth Continues with Strong Demand for CX Contact Center Solution, Growing Sales in Excess of 140% Year over Year
RESTON, Va.–(BUSINESS WIRE)–This morning, Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced a record-breaking quarter of growth. During its third quarter, the company saw more than 140 percent growth in sales of its CX contact center solution and more than doubled total new and expansion sales of its award- winning CEM Platform.
The Clarabridge CX Contact Center solution allows companies to mine conversations for insights and analyze the information exchanged during verbal interactions. It does this through a combination of advanced speech-to-text processing and AI-powered text analytics and is used to identify insights that can significantly lower costs, improve performance and reduce risk. Clarabridge addresses a number of common use cases across industries such as compliance and digital experience for financial institutions and patient and provider experience for healthcare companies.
In addition to improving contact center operations, the Clarabridge solution pinpoints information that originates in the contact center but has major implications for revenue optimization, customer journey mapping and customer satisfaction. This information is relevant for teams across an organization, underlining the platform’s ability to impact the broader area of customer experience from enhancing product quality and streamlining business processes to delivering world-class digital transformations and impacting operations.
“An urgent need in the market for conversation analytics has been fueling our growth for the past year,” said Clarabridge CEO Mark Bishof. “Customers are seeing the value of processing 100 percent of their calls and realizing the treasure trove of insights that has been buried in those calls for years. By unlocking these insights, they are gaining a real competitive advantage.”
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