News

RESTON, Va., August 1, 2018 — Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced it is an official solution provider for WhatsApp Business. Beginning with a limited availability roll out, selected brands using CX Social, a dedicated social media management product from Clarabridge, can now extend their customer service by communicating with their consumers via WhatsApp messaging. The first Clarabridge customers to join this limited access program include Swiss International Air Lines and General Mills.

CX Social provides powerful social engagement and analytics to drive fast responses and reveal deep insights. The solution empowers brands to effectively manage social media communications, support customer service agents, develop insights from customer feedback and track key metrics over time to improve brand perception and customer interactions. As a business solution provider for WhatsApp, CX Social can now provide enhanced support and help its users better serve their customers.

To read the full article, please click here.