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HGP – Forrester Names Clarabridge A Leader in Text Analytics and
The Forrester Wave™: AI-Based Text Analytics Platforms Report Q2 2018 has a stringent 22-criteria evaluation and has identified Clarabridge as a Leader.
Findings from the report:
- In the Current Offering category, Clarabridge received the highest score possible in the analytics, depth of functionality, ease of use, and mix of rules and learning criteria
- In the Strategy category, Clarabridge received the highest possible score in the focus on SaaS and cloud and focus on text analytics criteria
- Clarabridge shows high out-of-the-box accuracy with robust rules and ontologies
The Forrester New Wave™: AI-Fueled Speech Analytics Solutions Report Q2 2018 has a stringent 10-criteria evaluation and has identified Clarabridge as a Strong Performer.
Findings from the report:
- Clarabridge has a differentiated offering in NLP and leverages the vast array of linguistic and machine learning capabilities
- Clarabridge delivers strong capabilities for insights discovery and the ability to analyze voice-of-the-customer data across channels
- The customers of Clarabridge rave about the company and the product’s ability to draw customer insights across both text and speech sources
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