News

PLEASANTON, CALIF & CHARLOTTE, N.C.–(BUSINESS WIRE)–ServiceMax from GE Digital, the leading software company for the Industrial Internet, and MapAnything, Inc., the leading geo-productivity solution, today announced a partnership that combines Advanced “Location-of-Thing” (LOT) Services with Predix ServiceMax, the leading Field Service Management solution, to unlock previously hidden service efficiencies. Together, the platforms provide a comprehensive location-based field service solution that gives customers the ability to map Predix ServiceMax data to optimize service fleet productivity and decrease response and delivery times. The new integration is designed to boost technician productivity and cutting operational costs associated with service delivery.

“Field service organizations require Fleets to service their most important asset, their customers. By combining our Live Telematics & Routing platforms with Predix ServiceMax, our customers will have full visibility into their operations to make better decisions, accelerate productivity and deliver exceptional customer service.”
Technicians in the field face countless challenges when servicing the machines that keep our world running — from inefficient service routes to sudden changes in maintenance requests. MapAnything with Predix ServiceMax solves these pain points, among others, by giving field service organizations tools to exceed their customer expectations. As a part of the partnership, Predix ServiceMax customers will now benefit from three unique features:

• A map-based interface for Predix ServiceMax data which allows customers to make more accurate decisions about their field service operations in real-time
• A telematics fleet feature which notifies clients of a technician’s status, arrival time, and automates workflows, while helping field service providers operate their fleet in the safest and most cost-effective way possible
• A next generation Routing & Scheduling service for advanced multivariate and multi-vehicle situations, as well as advanced planning capabilities which can be changed and reprocessed in seconds to account for real world situations
  “Optimizing routes to have field service repairs on time — all the time— represents the greatest uncertainty in the service delivery process,” said Jonathan Skelding, Vice President Global Alliances, ServiceMax from GE Digital. “Technicians that are punctual and equipped with the tools they need to deliver efficient service will help drive revenue and improve the overall customer service experience. With the improved visibility into service fleets, customers can expect more precise service appointments, benefit from a higher utilization of field technicians, have fewer work orders at risk, and increase the productivity of their dispatchers.”

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