News
HGP – Medallia to Acquire Stella Connect
It seems like a lifetime ago when we started Stella. We were sitting in a 15’ x 15’ windowless room in a mini-storage building in lower Manhattan. That was March 2010. Since then, our ambition has always been to create a world with better customer service. We believed that providing a superior customer experience would be the ultimate differentiator for a business, and we’ve spent more than 10 years relentlessly pursuing ways to help companies measure and improve on that front.
What started as a customer service ratings and data company has evolved into a market-leading SaaS solution that drives customer service performance for hundreds of world class businesses including Walmart, Mercedes-Benz, Quicken Loans and Warby Parker to name a few. These companies share in our belief that customer-facing employees are not resources to optimize but rather human beings to inspire and engage in a way that leads to great customer experiences.
Our belief is that customer-facing employees are not resources to optimize but rather human beings to inspire and engage in a way that leads to great customer experiences.
Today, we’re beginning a new chapter as we announce some big news: Medallia (NYSE: MDLA) is acquiring Stella Connect. You can read more about it in the press release here. Given our long journey to this point, we thought we would take this opportunity to reflect on where we’ve been as well as share our excitement for the road that lies ahead.
To read the full article, please click here.