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HGP – StellaService Raises $11M For Real-Time Customer Feedback
StellaService has raised $11 million in fresh funding for its Stella Connect platform. The company helps customer support teams analyze and improve performance in real time. The round was led by Harbert Growth Partners. Customer service company Zendesk also made a strategic investment in StellaService. The company’s previous investors also particpated.
The company’s road to this round wasn’t the same as any other Series A startup, StellaService CEO and co-founder Jordy Leiser told Crunchbase News. In fact, StellaService was founded by Leiser and John Ernsberger in 2009.
The company originally used “mystery shoppers” to test and evaluate the products and customer service performance of companies, and packaged its analysis and proprietary data to sell to corporate clients interested in improving their services. StellaService raised almost $40 million from investors like Norwest Venture Partners, Comcast, and Battery Ventures for that product.
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