News

Reston, Va. – May 21, 2015  – Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced the acquisition of Engagor, the most comprehensive platform for real-time social customer service and engagement. The combined offering provides a complete, end-to-end technology solution for marketers, customer care organizations and operations teams to create more profitable customer relationships.

Founded by Folke Lemaitre in 2011, Belgium-based Engagor offers a robust social listening and engagement platform for marketers and customer care organizations at Fortune 1000 businesses. With the acquisition of Engagor, Clarabridge now offers more extensive customer experience management capabilities. The Clarabridge platform, which collects, analyzes, and activates customer feedback data from all channels, gains the additional functionality of advanced social listening, publishing, governance, along with real-time social customer service and engagement.

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